Terms of service

Last Updated: 13-08-2026

Welcome to the website of MAHALAXMI CATERERS PRIVATE LIMITED.

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of our website, products, services, and online ordering facilities.

By accessing, browsing, registering on, or placing an order through our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Us

Company Name:
MAHALAXMI CATERERS PRIVATE LIMITED

Email:
Info@mymahalaxmi.com

Registered/Business Address:
Shop No. 15 Arif Chamber Sector H Purnia,Aliganj Lucknow 226024

Phone:
05224025354

CIN:
U15131UP2019PTC116632

GSTIN:
09AAMCM6519M1ZR

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our website, servers, or systems.

  • Interfere with the security or operation of the website.

  • Upload or transmit viruses, malware, or other harmful code.

  • Use automated tools to scrape, copy, or collect website content without our permission.

  • Provide false, inaccurate, or misleading information.

  • Attempt to impersonate another person or entity.

  • Use our website in a manner that may damage our business, website, or customers.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Services

MAHALAXMI CATERERS PRIVATE LIMITED may offer food products, sweets, snacks, catering services, restaurant-related services, gifting products, and other related products or services through the website.

Product availability may vary based on location, stock, seasonality, preparation requirements, and other operational factors.

We reserve the right to:

  • Modify products or services.

  • Change product availability.

  • Discontinue products.

  • Update product descriptions.

  • Change prices.

  • Limit quantities available for purchase.

Such changes may be made without prior notice where reasonably necessary.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, availability, and other information displayed on the website are accurate.

However, actual products may vary slightly from images displayed on the website due to:

  • Photography and screen settings

  • Handmade preparation

  • Seasonal variations

  • Packaging changes

  • Ingredient availability

  • Product preparation

Product images should therefore be considered representative unless specifically stated otherwise.

5. Fresh and Perishable Products

Certain products offered through our website may be fresh or perishable.

Customers are responsible for following any storage, handling, and consumption instructions provided with the product.

For fresh or perishable products:

  • Customers should ensure someone is available to receive the delivery.

  • Products should be stored as instructed.

  • Products should be consumed within the recommended period.

  • Product quality may be affected by improper storage or delayed receipt.

Due to the nature of such products, certain fresh or perishable items may not be eligible for return or cancellation after preparation or dispatch, subject to applicable law and our Refund/Cancellation Policy.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products or services.

An order may be accepted only after successful payment verification and/or confirmation by us.

We reserve the right to refuse, cancel, or modify an order where reasonably necessary, including due to:

  • Product unavailability

  • Incorrect pricing

  • Incorrect product information

  • Payment failure

  • Incorrect delivery information

  • Suspected fraudulent activity

  • Delivery limitations

  • Operational issues

  • Events beyond our reasonable control

If we cancel an order after receiving payment, the applicable amount will be refunded according to our applicable Refund Policy.

7. Pricing and Taxes

Prices displayed on the website may change from time to time.

Applicable taxes, delivery charges, and other fees will be displayed during the checkout process where applicable.

Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.

If an obvious pricing error affects an order, we reserve the right to contact the customer and provide the option to confirm the corrected price or cancel the affected order.

8. Payment

Payments may be processed through third-party payment gateways.

You agree to provide accurate and complete payment information when placing an order.

We do not intentionally store complete payment card details where payment information is processed directly by third-party payment providers.

Payment transactions may also be subject to the terms and privacy policies of the relevant payment service provider.

9. Shipping and Delivery

We deliver orders to locations where our delivery services are available.

Delivery timeframes displayed on the website are estimates and may vary depending on:

  • Delivery location

  • Traffic

  • Weather

  • Public holidays

  • Courier availability

  • Product preparation time

  • High order volumes

  • Incorrect customer information

  • Circumstances beyond our reasonable control

For further information, please refer to our Shipping Policy.

10. Order Cancellation

Cancellation of an order may be permitted before the order has been prepared, processed, or dispatched, subject to our applicable cancellation policy.

For fresh or customized products, cancellation may not be possible after preparation has started.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided below.

11. Returns, Refunds and Replacements

Returns, refunds, replacements, and order-related claims are governed by our applicable Refund and Return Policy.

If you receive:

  • A damaged product

  • An incorrect product

  • A missing product

  • A product with a significant quality issue

please contact us promptly with your order number and relevant photographs or other supporting information.

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with our applicable policies and law.

12. Catering Services

Where MAHALAXMI CATERERS PRIVATE LIMITED provides catering or event-related services, additional terms may apply to the specific booking or service.

These may include:

  • Event date and time

  • Number of guests

  • Menu selection

  • Service location

  • Catering charges

  • Advance payment

  • Cancellation terms

  • Changes to guest numbers

  • Special dietary requirements

  • Additional service charges

Any specific quotation, booking confirmation, invoice, or service agreement provided for a catering order may form part of the agreement between the customer and the Company.

13. Intellectual Property

All content available on our website, including:

  • Company name

  • Logo

  • Brand elements

  • Product images

  • Text

  • Product descriptions

  • Graphics

  • Videos

  • Website design

  • Layout

  • Icons

  • Other materials

is owned by, licensed to, or used with permission by MAHALAXMI CATERERS PRIVATE LIMITED and may be protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

14. User Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, feedback, or other content through our website or services, you agree that:

  • The information is accurate to the best of your knowledge.

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, defamatory, misleading, abusive, or harmful.

We reserve the right to remove or refuse content that violates these Terms or applicable law.

15. Third-Party Services

Our website may use or integrate with third-party services, including:

  • Payment gateways

  • Delivery partners

  • Analytics services

  • Marketing services

  • Social media platforms

  • Maps

  • Communication services

  • Hosting and technology providers

Third-party services may have their own terms and privacy policies.

MAHALAXMI CATERERS PRIVATE LIMITED is not responsible for the independent policies or practices of third-party services.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

You can review our Privacy Policy on the website.

17. Website Availability

We make reasonable efforts to keep our website available and operational.

However, we do not guarantee that the website will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Secure

  • Free from technical problems

We may temporarily suspend website access for maintenance, security, upgrades, technical issues, or other operational reasons.

18. Disclaimer

We make reasonable efforts to ensure that information available on our website is accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate, or current.

To the maximum extent permitted by applicable law, we disclaim warranties that cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, MAHALAXMI CATERERS PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MAHALAXMI CATERERS PRIVATE LIMITED, its employees, representatives, service providers, and affiliates from claims, losses, damages, liabilities, or expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your violation of another person's rights.

  • Your misuse of our website, products, or services.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

The updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after the updated Terms are published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising out of or relating to these Terms or our services shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.

23. Contact Us

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:

MAHALAXMI CATERERS PRIVATE LIMITED

Email: Info@mymahalaxmi.com

Registered/Business Address:
Mahalaxmi Sweets and Restaurant 

Shop No 15 Arif Chamber,Purnia Aliganj Lucknow UP, 226024 India

Phone:
+91 7607744444