Shipping policy

Last Updated: 13-08-2026

Thank you for shopping with MAHALAXMI CATERERS PRIVATE LIMITED.

We are committed to delivering your orders safely, fresh, and on time. Please read the following shipping policy to understand our delivery process, charges, and other important information.

1. Delivery Location

We currently deliver orders to selected locations within Lucknow, Uttar Pradesh, and may offer delivery to other serviceable locations depending on product availability and courier coverage.

Delivery availability may vary depending on the delivery address and the nature of the product.

Delivery Address:

Mahalaxmi Sweets and Restaurant
Shop No. 15, Arif Chamber Purania Aliganj
Lucknow, Uttar Pradesh – 226024
India

2. Order Processing Time

Orders are generally processed within [1–2 business days] after the order has been successfully placed and payment has been confirmed.

Orders placed on Sundays or public holidays may be processed on the next working day.

For fresh sweets, snacks, restaurant items, or other perishable products, processing and dispatch times may vary depending on product availability and preparation requirements.

3. Delivery Time

Estimated delivery time is:

  • Lucknow: [Same day / 1–2 business days]

  • Other serviceable locations: [3–5 business days]

The estimated delivery time may vary depending on the delivery address, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery date shown at checkout is only an estimate and does not constitute a guaranteed delivery date unless specifically stated otherwise.

4. Shipping Charges

Shipping charges are calculated based on the delivery location, order value, package weight, and applicable delivery method.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

We may offer free delivery on selected orders, locations, products, or promotional campaigns.

5. Same-Day Delivery

Same-day delivery may be available for selected products and locations within Lucknow.

To qualify for same-day delivery, the order must be placed before 8PM and the delivery address must fall within our serviceable delivery area.

Same-day delivery availability may depend on product preparation, stock availability, delivery capacity, and other operational factors.

6. Fresh and Perishable Products

Some products sold by Mahalaxmi Sweets and Restaurant may be fresh or perishable.

For such products:

  • We recommend accepting the delivery as soon as possible.

  • Please ensure that someone is available at the delivery address to receive the order.

  • Product shelf life may vary depending on the product.

  • Storage instructions, where applicable, should be followed as mentioned on the product packaging.

We are not responsible for deterioration caused by improper storage or failure to receive the order within the recommended time.

7. Delivery Attempts

Our delivery partner or delivery personnel may contact you using the phone number provided during checkout.

Please ensure that your contact number and delivery address are accurate.

If the recipient is unavailable at the time of delivery, additional delivery attempts may be subject to availability and additional charges.

For perishable products, we may not be able to reattempt delivery if the product can no longer be safely delivered.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name

  • House/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact number

Mahalaxmi Sweets and Restaurant will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

9. Delayed Delivery

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Heavy traffic

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect address information

  • Operational issues

  • Events beyond our reasonable control

We appreciate your patience in such circumstances.

10. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photographs/videos of the package and product, where applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution in accordance with our refund and return policy.

11. Order Tracking

Where tracking is available, tracking details will be shared with the customer through the contact information provided during checkout.

Tracking availability may depend on the delivery method and courier partner.

12. Cancellation Before Dispatch

Orders may be eligible for cancellation before they are prepared or dispatched.

Once an order has been prepared, dispatched, or handed over to the delivery partner, cancellation may not be possible, particularly for fresh or perishable products.

Please contact us as soon as possible if you wish to cancel an order.

13. Delivery Restrictions

Certain products may have delivery restrictions due to their nature, shelf life, packaging requirements, or applicable regulations.

We reserve the right to restrict delivery to locations where safe or reliable delivery cannot be provided.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Mahalaxmi Sweets and Restaurant
Shop No. 15, Arif Chamber Purnia Aliganj
Lucknow, Uttar Pradesh – 226024
India

Phone: +91 7607744444
Email: Info@mymahalaxmi.com

For order-related queries, please include your order number so that we can assist you more quickly.